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IoT Authors: Dan Blacharski, Kevin Benedict, Peter Silva, Elizabeth White, Pat Romanski

Related Topics: Artificial Intelligence Journal, Big Data on Ulitzer, Internet of Things Journal

Article

Chatbots Are Here | @ThingsExpo #AI #DX #IoT #M2M #CognitiveComputing

The application of the future is fundamentally changing

Chatbots Are Here, and It Is Just the Beginning
By Mark Troester

Chatbots are the next big thing, but there’s always another big thing coming. Prepare for the future with a flexible architecture that’s ready for everything.

Chatbots are growing rapidly in popularity and adoption, but while more and more organizations are beginning to see the potential, far fewer have developed a concrete strategy for them. Major companies are experimenting with the AI behind chatbots though (with varying degrees of success, such as Microsoft’s Tay.ai and Facebook’s recent conversing bots), and it’s easy to find coverage about the promising future of chatbots and enthusiastic statistics such as how 80% of businesses want to use chatbots by 2020. Clearly, it’s an important technology that business leaders need to plan for.

However, there’s a bigger story here, and that’s that the application of the future is fundamentally changing. The screen-based user experience that has been in use for decades will be augmented by experiences that may not even have a graphical interface, something Todd Anglin, our Chief Evangelist, refers to as a NUI, or a Natural User Interface. So how do you prepare for that? Current industry trends towards optimizing for web and mobile are great for now, but you need to extend your definition of multi-channel to include future channels that are on the horizon.

Web and Mobile Are Not Enough
Chatbots are already here, living on Slack and Facebook Messenger, not to mention answering customer service inquiries for many businesses. Our own Darvin.ai chatbot, a product of Progress Labs, is today helping a major hospital automate appointment booking and trim 30% off their contact center’s workload. Even as chatbots grow, AR/VR is being rapidly adopted as well. Today it is largely known for its presence in gaming, but it won’t be long before field service employees are analyzing machinery through goggles rather than by consulting a PDF on a tablet, and when doctors are calling up a 3d rendering of an x-ray on their glasses instead of holding a flat image.

There will be more innovations to come as well. None of this is to say it’s wrong to optimize for web and mobile today, because that remains essential—but don’t think you can stop there and pat yourself on the back. It’s critical to take a long view here by making sure you’re as prepared for tomorrow as you are for today.

Design Your Architecture to Support This Future
Your architecture needs to be ready for anything. Rather than investing in yet another monolithic platform, it’s important to design an architecture that is flexible enough to let you easily plug in the technology you need for a given business initiative. Whether it’s your backend or frontend or something in between, it needs to be easy to update your tech to meet needs that are constantly changing.

For example, you should consider serverless and API-based characteristics for your architecture, allowing you to decouple your developers working on chatbots from your backend team, so each can focus on their area of expertise. And if you need to change technology on one side, or the other, or both, it should all be just as effortless.

Abstraction to Keep Things Simple
We’re in an incredibly distributed era in terms of technology systems in use today. Mobile platforms, AR/VR, voice recognition and more operate across a variety of operating systems and devices. It’s massively costly, if not an impossible task outright, to try and provide a great experience across every existing and emerging channel. Even just within the realm of chatbots, you must design for specific users. Facebook, Kik, WeChat, Line and other platforms all have different audiences and will need to be intelligently customized to be effective.

This architecture principle—abstracting developers from the myriad platforms they must support—is a key part of how we design our technology at Progress. Just like you can use NativeScript to code in JavaScript and develop natively for both iOS and Android, and just like you can use our DataDirect drivers to connect to virtually every database out there, the overall effect is one of simplicity. Your developers should be freed from the complexity of keeping up with individual platforms and allowed to concentrate on addressing the business needs and adding the new features that make your application successful.

Be Ready for the Next Big Thing
Whether chatbots are barely a conversation in your organization or you’ve got a cutting-edge bot out there serving customers, the key is to make sure you’re always prepared for what’s coming next. The transition from an emphasis on today’s multi-channel experience to a virtual one will be transformational for many businesses, and how prepared you are to make this leap will have a huge impact on your operational and business success. In a technology environment that is always changing, working with a partner you can trust and investing in an architecture that lets you compete today and innovate for the future is critical to ensuring long-lasting success.

Download Show Prospectus ▸ Here

DevOps at Cloud Expo taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world.

Must Watch Video: Recap of @DevOpsSummit New York Javits Center

The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development cycles that produce software that is obsolete at launch. DevOps may be disruptive, but it is essential.

Nutanix DevOps Booth at @DevOpsSummit New York Javits Center

DevOps at Cloud Expo will expand the DevOps community, enable a wide sharing of knowledge, and educate delegates and technology providers alike. Recent research has shown that DevOps dramatically reduces development time, the amount of enterprise IT professionals put out fires, and support time generally. Time spent on infrastructure development is significantly increased, and DevOps practitioners report more software releases and higher quality. Sponsors of DevOps at Cloud Expo will benefit from unmatched branding, profile building and lead generation opportunities through:

  • Featured on-site presentation and ongoing on-demand webcast exposure to a captive audience of industry decision-makers.
  • Showcase exhibition during our new extended dedicated expo hours
  • Breakout Session Priority scheduling for Sponsors that have been guaranteed a 35 minute technical session
  • Online advertising in SYS-CON's i-Technology Publications
  • Capitalize on our Comprehensive Marketing efforts leading up to the show with print mailings, e-newsletters and extensive online media coverage.
  • Unprecedented PR Coverage: Editorial Coverage on DevOps Journal
  • Tweetup to over 75,000 plus followers
  • Press releases sent on major wire services to over 500 industry analysts.

For more information on sponsorship, exhibit, and keynote opportunities, contact Carmen Gonzalez by email at events (at) sys-con.com, or by phone 201 802-3021.

Most Popular Video: Sheng Liang's Containers Talk

@DevOpsSummit at Cloud Expo taking place October 31 - November 2, 2017, Santa Clara Convention Center, CA, and is co-located with the 21st International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world.

@DevOpsSummit 2017 Silicon Valley
(October 31 - November 2, 2017, Santa Clara Convention Center, CA)

@DevOpsSummit 2018 New York 
(June 12-14, 2018, Javits Center, Manhattan)

With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend 21st Cloud Expo, October 31 - November 2, 2017, at the Santa Clara Convention Center, CA, and June 12-14, 2018, at the Javits Center in New York City, NY, and learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.

Track 1. Enterprise Cloud | Cloud-Native
Track 2.
Big Data | Analytics
Track 3. Internet of Things | IIoT | Smart Cities

Track 4. DevOps | Digital Transformation (DX)

Track 5. APIs | Cloud Security | Mobility

Track 6.
AI | ML | DL | Cognitive
Track 7.
Containers | Microservices | Serverless
Track 8. FinTech | InsurTech | Token Economy

Speaking Opportunities

The upcoming 21st International @CloudExpo@ThingsExpo, October 31 - November 2, 2017, Santa Clara Convention Center, CA, and June 12-14, 2018, at the Javits Center in New York City, NY announces that its Call For Papers for speaking opportunities is open. Themes and topics to be discussed include:

  • Agile
  • API management
  • APM
  • Application delivery
  • Cloud development
  • Configuration automation
  • Containers
  • Continuous delivery
  • Continuous integration
  • Continuous testing
  • DevOps anti-patterns
  • DevOps for legacy systems
  • DevOps skills and training
  • DevOps system architecture
  • Docker
  • Enterprise DevOps
  • Identity and access
  • IT orchestration
  • Kubernetes
  • Load testing
  • Microservices
  • Mobile DevOps
  • Monitoring
  • Network automation
  • Quality assurance
  • Release automation
  • Serverless
  • Scrum
  • Service virtualization
  • Teaming
  • Test automation
  • WebOps, CloudOps, ChatOps, NoOps

Submit your speaking proposal today! ▸ Here

Cloud Expo | @ThingsExpo 2017 Silicon Valley
(October 31 - November 2, 2017, Santa Clara Convention Center, CA)

Cloud Expo | @ThingsExpo 2018 New York 
(June 12-14, 2018, Javits Center, Manhattan)

Download Show Prospectus ▸ Here

Every Global 2000 enterprise in the world is now integrating cloud computing in some form into its IT development and operations. Midsize and small businesses are also migrating to the cloud in increasing numbers.  

Companies are each developing their unique mix of cloud technologies and services, forming multi-cloud and hybrid cloud architectures and deployments across all major industries. Cloud-driven thinking has become the norm in financial services, manufacturing, telco, healthcare, transportation, energy, media, entertainment, retail and other consumer industries, and the public sector.

Cloud Expo is the single show where technology buyers and vendors can meet to experience and discus cloud computing and all that it entails. Sponsors of Cloud Expo will benefit from unmatched branding, profile building and lead generation opportunities through:

  • Featured on-site presentation and ongoing on-demand webcast exposure to a captive audience of industry decision-makers.
  • Showcase exhibition during our new extended dedicated expo hours
  • Breakout Session Priority scheduling for Sponsors that have been guaranteed a 35-minute technical session
  • Online advertising in SYS-CON's i-Technology Publications
  • Capitalize on our Comprehensive Marketing efforts leading up to the show with print mailings, e-newsletters and extensive online media coverage.
  • Unprecedented PR Coverage: Editorial Coverage on Cloud Computing Journal.
  • Tweetup to over 75,000 plus followers
  • Press releases sent on major wire services to over 500 industry analysts.

For more information on sponsorship, exhibit, and keynote opportunities, contact Carmen Gonzalez by email at events (at) sys-con.com, or by phone 201 802-3021.

The World's Largest "Cloud Digital Transformation" Event

@CloudExpo | @ThingsExpo 2017 Silicon Valley
(Oct. 31 - Nov. 2, 2017, Santa Clara Convention Center, CA)

@CloudExpo | @ThingsExpo 2018 New York 
(June 12-14, 2018, Javits Center, Manhattan)

Full Conference Registration Gold Pass and Exhibit Hall ▸ Here

Register For @CloudExpo ▸ Here via EventBrite

Register For @ThingsExpo ▸ Here via EventBrite

Register For @DevOpsSummit ▸ Here via EventBrite

Sponsorship Opportunities

Sponsors of Cloud Expo | @ThingsExpo will benefit from unmatched branding, profile building and lead generation opportunities through:

  • Featured on-site presentation and ongoing on-demand webcast exposure to a captive audience of industry decision-makers
  • Showcase exhibition during our new extended dedicated expo hours
  • Breakout Session Priority scheduling for Sponsors that have been guaranteed a 35 minute technical session
  • Online targeted advertising in SYS-CON's i-Technology Publications
  • Capitalize on our Comprehensive Marketing efforts leading up to the show with print mailings, e-newsletters and extensive online media coverage
  • Unprecedented Marketing Coverage: Editorial Coverage on ITweetup to over 100,000 plus followers, press releases sent on major wire services to over 500 industry analysts

For more information on sponsorship, exhibit, and keynote opportunities, contact Carmen Gonzalez (@GonzalezCarmen) today by email at events (at) sys-con.com, or by phone 201 802-3021.

Secrets of Sponsors and Exhibitors ▸ Here
Secrets of Cloud Expo Speakers ▸ Here

All major researchers estimate there will be tens of billions devices - computers, smartphones, tablets, and sensors - connected to the Internet by 2020. This number will continue to grow at a rapid pace for the next several decades.

With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend @CloudExpo@ThingsExpo, October 31 - November 2, 2017, at the Santa Clara Convention Center, CA, and June 12-4, 2018, at the Javits Center in New York City, NY, and learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.

Delegates to Cloud Expo | @ThingsExpo will be able to attend 8 simultaneous, information-packed education tracks.

There are over 120 breakout sessions in all, with Keynotes, General Sessions, and Power Panels adding to three days of incredibly rich presentations and content.

Join Cloud Expo | @ThingsExpo conference chair Roger Strukhoff (@IoT2040), October 31 - November 2, 2017, Santa Clara Convention Center, CA, and June 12-14, 2018, at the Javits Center in New York City, NY, for three days of intense Enterprise Cloud and 'Digital Transformation' discussion and focus, including Big Data's indispensable role in IoT, Smart Grids and (IIoT) Industrial Internet of Things, Wearables and Consumer IoT, as well as (new) Digital Transformation in Vertical Markets.

Financial Technology - or FinTech - Is Now Part of the @CloudExpo Program!

Accordingly, attendees at the upcoming 21st Cloud Expo | @ThingsExpo October 31 - November 2, 2017, Santa Clara Convention Center, CA, and June 12-14, 2018, at the Javits Center in New York City, NY, will find fresh new content in a new track called FinTech, which will incorporate machine learning, artificial intelligence, deep learning, and blockchain into one track.

Financial enterprises in New York City, London, Singapore, and other world financial capitals are embracing a new generation of smart, automated FinTech that eliminates many cumbersome, slow, and expensive intermediate processes from their businesses.

FinTech brings efficiency as well as the ability to deliver new services and a much improved customer experience throughout the global financial services industry. FinTech is a natural fit with cloud computing, as new services are quickly developed, deployed, and scaled on public, private, and hybrid clouds.

More than US$20 billion in venture capital is being invested in FinTech this year. @CloudExpo is pleased to bring you the latest FinTech developments as an integral part of our program, starting at the 21st International Cloud Expo October 31 - November 2, 2017 in Silicon Valley, and June 12-14, 2018, in New York City.

@CloudExpo is accepting submissions for this new track, so please visit www.CloudComputingExpo.com for the latest information.

About SYS-CON Media & Events

SYS-CON Media (www.sys-con.com) has since 1994 been connecting technology companies and customers through a comprehensive content stream - featuring over forty focused subject areas, from Cloud Computing to Web Security - interwoven with market-leading full-scale conferences produced by SYS-CON Events. The company's internationally recognized brands include among others Cloud Expo® (@CloudExpo), Big Data Expo® (@BigDataExpo), DevOps Summit (@DevOpsSummit), @ThingsExpo® (@ThingsExpo), Containers Expo (@ContainersExpo) and Microservices Expo (@MicroservicesE).

Cloud Expo®, Big Data Expo® and @ThingsExpo® are registered trademarks of Cloud Expo, Inc., a SYS-CON Events company.

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Progress offers the leading platform for developing and deploying mission-critical, cognitive-first business applications powered by machine learning and predictive analytics.